Shipping policy

At Colorescience, we aim to provide a clear and convenient shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our online store.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays. During promotional periods, holidays, or periods of unusually high order volume, processing may take longer.

Once your order has been processed and handed over to the shipping carrier, you may receive a shipping confirmation email with tracking information when available.

2. Shipping Destinations

Available shipping destinations depend on the delivery options offered at checkout.

Please ensure that your shipping address is complete and accurate before submitting your order. We may be unable to deliver to certain locations due to carrier restrictions or other logistical limitations.

If a destination is unavailable, the applicable shipping options may not appear during checkout.

3. Shipping Methods and Estimated Delivery Times

Available shipping methods and estimated delivery times will be displayed at checkout when applicable.

For domestic orders within the United States, estimated delivery is generally 3–7 business days after dispatch, depending on the destination and selected shipping method.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery times may vary due to carrier capacity, weather conditions, holidays, address verification, or other circumstances.

International delivery, where available, may require additional transit time and customs processing.

4. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

The final shipping charge may depend on the destination, shipping method, order value, and any promotion available at the time of purchase.

Any free-shipping offers will be subject to the eligibility requirements stated in the relevant promotion.

5. Tracking Your Order

When tracking is available, shipment details will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the carrier receives the package.

If tracking has not updated for several business days, please contact our support team with your order number so we can help review the shipment status.

6. Delivery Delays

Although we make reasonable efforts to process orders promptly, delivery may be affected by circumstances beyond our reasonable control, including:

  • Severe weather or natural events.

  • Carrier service interruptions.

  • Public holidays and peak shopping periods.

  • Customs inspections or clearance procedures.

  • Incorrect or incomplete delivery information.

If your shipment is delayed, please check the tracking information first. You may also contact our customer support team for assistance.

Nothing in this section limits any rights you may have under applicable law.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address change can be made after an order has entered processing or has been shipped.

If a package is returned because of an incorrect or incomplete address, we will review the circumstances and communicate any available reshipping or refund options.

Additional shipping charges may apply where permitted by law and disclosed to the customer.

8. Lost, Missing, or Damaged Packages

If your order appears to be lost, has not arrived within the expected delivery period, or arrives with visible shipping damage, please contact us.

Include your order number and any relevant tracking details. Photos may be requested when appropriate to help us assess damage.

We will review the available shipment information and work with the carrier when necessary to determine the appropriate next steps.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, with household members, or with the carrier before contacting us.

Each report will be reviewed individually, subject to applicable consumer protection requirements.

9. International Orders and Customs

For international shipments, where available, customs duties, import taxes, brokerage fees, and other charges may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, these charges are generally the customer's responsibility where permitted by law.

Customs clearance may extend delivery times. Customers are responsible for complying with applicable import requirements in their destination country.

10. Order Changes and Cancellations

If you need to modify or cancel an order, contact our support team as soon as possible.

Changes cannot be guaranteed after processing has begun or the package has been handed over to the carrier.

If an order has already shipped, please refer to our Return & Refund Policy for information about eligible returns.

11. Contact Information

For shipping questions, tracking assistance, or delivery concerns, please contact:

Brand: Colorescience
Email: PanzoLeany395@gmail.com

Please include your order number so our team can assist you more efficiently.

12. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping procedures or applicable requirements. The latest version will be published on this page with the updated revision date.

Thank you for shopping with Colorescience.