Refund policy

At Colorescience, we value our customers and aim to provide a clear and convenient shopping experience. This Return & Refund Policy explains the conditions and procedures for requesting a return or refund for purchases made through our online store.

1. Return Eligibility

Customers who wish to return an item should contact our customer support team before sending the product back.

To be eligible for a return, items should generally meet the following conditions:

  • The return request is submitted within 30 days of delivery.

  • The product is unused, unopened, and in its original packaging.

  • Proof of purchase, such as an order confirmation or receipt, is available.

  • The item is not identified as final sale or otherwise excluded from returns at the time of purchase.

Due to the nature of skincare and cosmetic products, opened or used items may not be eligible for return unless the product arrived damaged, defective, incorrect, or applicable law requires otherwise.

Please wait for return instructions from our support team before shipping any item back.

2. Items That Cannot Be Returned

Certain items may not be eligible for return, including:

  • Products marked as final sale.

  • Opened or used cosmetic and skincare products, except where an applicable exception applies.

  • Gift cards and other non-returnable items, where permitted by law.

These restrictions do not limit any rights or remedies available to customers under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or different from the product ordered, contact us as soon as reasonably possible.

Please include your order number, a brief description of the issue, and clear photos when appropriate. Our team will review the information and provide instructions regarding a replacement, return, refund, or other suitable resolution.

Customers are not required to waive any rights provided by applicable law.

4. How to Request a Return

To initiate a return, please follow these steps:

  1. Email our customer support team at PanzoLeany395@gmail.com.

  2. Include your order number and the reason for your return request.

  3. Wait for confirmation and return instructions from our team.

  4. Package the approved item securely and follow the instructions provided.

Please do not send products to an address that has not been confirmed by our support team.

5. Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome.

If the refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

We aim to process approved refunds within 5–10 business days after the returned item has been received and reviewed. The time required for the funds to appear in your account may vary.

If you have not received your refund after the expected processing period, please contact us for assistance.

6. Shipping Costs

Unless otherwise required by law or agreed upon by our support team:

  • Original shipping charges are generally non-refundable.

  • Customers may be responsible for return shipping costs for eligible returns due to personal preference or ordering errors.

  • If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can review the issue and advise on the appropriate shipping arrangements.

Any applicable shipping costs or return conditions will be communicated during the return process.

7. Exchanges

If you would like to exchange an item, please contact our support team to confirm whether an exchange is available.

Depending on product availability and the circumstances of your request, we may recommend returning the eligible item and placing a new order.

8. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible after placing it.

We cannot guarantee that a cancellation or modification can be completed once an order has entered processing or has been shipped. If the order has already shipped, the standard return procedures may apply.

9. Late or Missing Refunds

If your approved refund has not appeared in your account:

  1. Check your payment account or card statement.

  2. Contact your bank or payment provider to ask whether the refund is still being processed.

  3. If the refund remains missing, contact our customer support team with your order number.

We will review the transaction details and assist where possible.

10. Contact Information

For questions about returns, refunds, exchanges, or order concerns, please contact:

Brand: Colorescience
Email: PanzoLeany395@gmail.com

Our team will review your request and provide further assistance.

11. Policy Updates

Colorescience reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated revision date. Changes will be handled in accordance with applicable laws and will not unlawfully limit rights relating to prior purchases.

Thank you for shopping with Colorescience.